Type72 returns & refunds policy
We want customers to be satisfied with Type72 products. This policy explains cancellation, return and refund arrangements.
Nothing in this policy affects your statutory rights.
1. Changing your mind
If you are a UK Consumer purchasing online or by another qualifying distance-selling method, you will normally have the right to cancel your order without giving a reason.
For goods, this will ordinarily be for 14 days after the day you receive them, subject to statutory exceptions.
2. How to cancel
Contact: [email protected]
Provide:
- your name;
- order number;
- product; and
- a clear statement that you wish to cancel.
No particular wording is required.
You may also use our Model Cancellation Form below, but its use is optional.
3. Returning cancelled goods
Following a valid cancellation, return the product in accordance with the instructions we provide.
Unless Type72 has agreed otherwise or applicable law requires us to pay the return cost, the Consumer will normally be responsible for the direct cost of returning unwanted goods, provided this was communicated before purchase.
Please package returned products adequately to protect them during transport.
4. Handling products
You may examine a product as reasonably necessary to establish its nature, characteristics and functioning.
Where permitted by law, Type72 may make an appropriate deduction from a refund if unnecessary handling has reduced the product’s value.
5. Custom and personalised products
Cancellation rights may not apply to goods:
- manufactured to individual customer dimensions;
- containing personalised wording;
- produced in a genuinely customer-specific configuration; or
- otherwise made to the Consumer’s specification or clearly personalised within the statutory exception.
A standard Type72 product is not considered personalised merely because we 3D print it after receiving your order.
Where the statutory exemption applies, we will explain this before you order.
6. Faulty or misdescribed products
The custom-product cancellation exception does not affect your statutory rights if the product is:
- faulty;
- unsafe;
- damaged;
- materially misdescribed; or
- otherwise fails to meet applicable legal requirements.
Contact us at: [email protected]
Please include photographs where practical, as these may help us diagnose the problem.
7. Remedies
Depending upon the circumstances and applicable UK Consumer law, remedies for faulty goods can include:
- repair;
- replacement;
- price reduction; or
- refund.
This policy does not replace or reduce any remedy provided by law.
8. Refunds
Where a refund is due following statutory cancellation, it will be processed within the applicable statutory period.
Where required by law, relevant standard outbound delivery charges will also be refunded.
We may withhold reimbursement until goods are returned or appropriate evidence of their return is supplied where legislation permits this.
9. Transit damage
If your product appears to have been damaged during delivery, please contact us promptly.
Where reasonably possible, retain the packaging and provide photographs of:
- the packaging;
- shipping label;
- damage; and
- product.
Prompt notification helps us investigate the carrier, but does not reduce your statutory rights.
10. Model Cancellation Form
To: Jason Gibbons trading as Type72
Email: [email protected]
I hereby give notice that I cancel my contract for the following goods:
Product: ______________________________
Order number: _________________________
Ordered on: ___________________________
Received on: __________________________
Customer name: ________________________
Customer address: ______________________
Signature: _____________________________
(only if submitted on paper)
Date: _________________________________